As the use of chatbots continues to rise, it is expected that their growth will surpass that of Google in 2023. This shift can be attributed to the increasing demand for personalized and convenient customer service, as well as advancements in artificial intelligence and natural language processing technologies.

Chatbots are computer programs designed to simulate human conversation, allowing businesses to engage with customers in real-time and automate certain processes. They can be integrated into a variety of communication channels, including websites, messaging platforms, and mobile apps. With the ability to handle multiple conversations at once, chatbots can significantly improve customer engagement and response times.

According to a report by MarketsandMarkets, the chatbot market is projected to grow from $2.6 billion in 2019 to $9.4 billion by 2024, with a compound annual growth rate of 29.7%. This growth can be attributed to the increasing demand for personalized and convenient customer service, as well as advancements in artificial intelligence and natural language processing technologies.

Chatbots can be used in a variety of industries, including healthcare, finance, and e-commerce. For example, healthcare chatbots can help patients schedule appointments, receive medication reminders, and provide basic medical advice. Finance chatbots can help customers check their account balances, transfer funds, and receive financial advice. E-commerce chatbots can help customers find products, track orders, and provide customer support.

Google, on the other hand, has been the dominant player in the search engine industry for over two decades. However, with the rise of voice assistants and chatbots, Google has faced increasing competition in the digital assistant space. While Google Assistant remains a popular choice for voice-based searches and device integration, chatbots are gaining ground as a more convenient and personalized option for customer service and support.

In conclusion, chatbot growth is expected to surpass that of Google in 2023, as the demand for personalized and convenient customer service continues to rise. With their ability to automate processes and improve customer engagement, chatbots are expected to play an increasingly important role in a variety of industries. As technology continues to advance, it will be interesting to see how chatbots and other AI-powered solutions will shape the future of customer service and support.